How can we help?

For a Shopify order, use the secure order-status link in your confirmation email. For a project order, reply to your quotation thread with the order reference. This site does not store a second order system.

Lead time and availability are confirmed for your configuration and destination. No fixed dispatch date is implied.

Ask support to confirm return eligibility and instructions for your order before sending anything back. Conditions for configured or project products are confirmed in the quotation; no universal return window is stated here.

Warranty duration, coverage and service process must be confirmed for the exact product and destination before purchase. Include the model, order reference and issue description when requesting support.

Name your ROS distribution, operating system and SDK version in the request. Validate the driver on the intended host before committing to a larger order.

Request the exact-model datasheet, manual and SDK needed for your host system. Unverified download links are not published.

Payment by bank transfer (T/T) against our proforma invoice. Bank details appear only on that invoice — never on this website.