TANNAIROBOTICS
RFQ

Hardware

Four published products, ready to quote.

CompareBuyer guidesAll hardware
TR-EDGE-3588Tannai Robotics RK3588 AI BoxTR-LID-D500360-Degree DTOF LiDARTR-CAM-U4M4MP USB2.0 Driver-Free Stereo CameraTR-CAM-S4M4MP Synchronized Stereo Depth Module
Mobile Robot PlatformsRobot ArmsVision & Depth CamerasLiDAR & PerceptionEdge AI & ComputingComponents & Interfaces

Robot Concepts

Eight robot concepts in 360°, configured per project.

Enter the showroom
Mobile manipulatorTote-handling robotLift AMRHotel service robotDelivery robotEducation robotVision cobot cellGuide and inspection robot

Selection & Sourcing

Not sure which part fits, how to confirm it, or where to buy it? Choose a path. Product quotes stay free.

Find my pathSee sample workAbout TANNAI
FreeFree Product QuoteA quote reply for your models, quantity and region — or the questions we still need answered.US$199Technical Fit ReviewA document-based review of one robotics hardware question: up to three candidates, evidence-linked comparison, risks and a purchase checklist.US$590Sourcing SprintEvidence-led comparison of the supply paths behind one hardware need or small BOM: identity, variants, terms to confirm and a buyer question set.

Technical Support

From product selection and integration to orders and after-sales — find the right kind of help for where you are.

Support for what you already bought stays free

Connection, driver and warranty questions on TANNAI products you have are answered without charge. Choosing hardware before you buy is different: a Technical Fit Review is a separate, paid desk review.

Choosing hardware before you buy? That is a separate, optional service. Selection & Sourcing

Device

Illustration

Diagnosis Guide

Pick the device and what you see. Follow the checks, then carry the details into a support request.

Device
What you see
Illustration

Checks

  1. Connect directly to the host with another port and cable — not through a hub.
  2. Check that the host lists the device (USB device list or serial ports).
  3. Note the operating system, its version and the host model.

The AI box lists Ethernet and HDMI; use a display and the network to check that it starts and is reachable.

Request documentsProduct page

Technical Documents

Specifications are online; other documents are sent on request for the exact model.

Models & documentsSpec sheetInstallation notesDrivers & SDKCommon Questions
TR-EDGE-3588Edge AI & ComputingView onlineOn requestOn requestView online
TR-LID-D500LiDAR & PerceptionView onlineOn requestOn requestView online
TR-CAM-U4MVision & Depth CamerasView onlineOn requestOn requestView online
TR-CAM-S4MVision & Depth CamerasView onlineOn requestOn requestView online

No PDF, driver or SDK downloads are hosted on this site yet.

Support Request

Technical questions and document requests go here — separate from sales quotes.

Where do you need to go?

Sales quote (RFQ)Prices, quantities and delivery — the three-step project brief.Open the project brief

Topic

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Issue category

Details

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Setup

System & interface · Attachments (optional)

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Interface

Photos, logs or a short video help. Files selected here stay on your device; attach them when you send the email.

    Contact

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    Enter a work email, for example name@company.com.

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    Please confirm to continue.

    Submit your request and check its status. If online submission is unavailable, contact the email in the footer.

    Support Workbench

    Pick a product family: published specifications, interfaces and the checks to make before integration.

    Illustration: TR-CAM-S4MIllustration
    TR-CAM-S4M4MP Synchronized Stereo Depth Module

    Published specifications

    Sensor resolution
    4 MP
    Frame rate
    30 fps
    Interface
    USB 2.0, driver-free
    Spec sheetRequest documents
    Illustration: TR-CAM-U4MIllustration
    TR-CAM-U4M4MP USB2.0 Driver-Free Stereo Camera

    Published specifications

    Sensor resolution
    2 x 1080p (3840 x 1080 combined, 4 MP)
    Frame rate
    30 fps
    Interface
    USB 2.0, driver-free
    Spec sheetRequest documents

    Selection notes

    • Working distance and field of view for the task
    • Lighting and surface texture at the site
    • Driver and SDK on your host OS

    Check before integration

    USB: both cameras list USB 2.0, driver-free; the LiDAR connects through its included UART-to-USB adapter board. Confirm the driver on your host OS.

    Validate the driver on the intended host.

    Add to a briefContact support

    Orders & After-sales

    This site has no live order tracking. Your confirmation email or quotation thread is the reference.

    IllustrationIllustration
    Quotes & ordersReply in your quotation thread, or start a brief for a new request.Delivery & logisticsDelivery terms are confirmed per order; updates arrive in the same email thread.Warranty & returnsTerms are confirmed for the exact product and destination before purchase.Technical faultsPrepare the four troubleshooting items, then write with the model and order reference.Other questionsWrite to the team; the registered contact details are in the footer.

    Common Questions

    The questions customers ask most, grouped by topic.

    Buying & quotes

    Is there a minimum order quantity?

    No MOQ is published. Products are ordered by quotation, where quantity and price are confirmed.

    How do I pay?

    By bank transfer (T/T) against our proforma invoice. Bank details appear only on that invoice, never on this website.

    Do you support OEM or ODM projects?

    OEM / ODM coordination starts by defining requirements, configuration and acceptance criteria before a sample or project commitment. Scope is confirmed per project.

    Technical & compatibility

    Do the products support ROS or ROS 2?

    Only what each spec sheet states. Name your ROS distribution, operating system and SDK version, and validate the driver on the intended host before a larger order.

    Where do I get the SDK, drivers or API documents?

    Request the exact-model datasheet, manual and SDK for your host system. Unverified download links are not published.

    What about wiring and supply voltage?

    Interfaces are listed in each spec sheet as published. Supply voltage and wiring are not published for every product; confirm them for your carrier board before integration.

    Samples & POC

    Can I start with a sample or a POC?

    A sample checks one unit on the bench; a POC checks a configured system against a measurable task. Acceptance criteria and commercial terms are agreed before either begins.

    Orders & delivery

    What is the lead time?

    Lead time and availability are confirmed for your configuration and destination. No fixed dispatch date is implied.

    How do I check my order status?

    For a Shopify order, use the order-status link in your confirmation email. For a project order, reply to your quotation thread with the order reference.

    After-sales & warranty

    What warranty applies?

    Warranty duration, coverage and service process are confirmed for the exact product and destination before purchase. Please ask us to confirm.

    Can I return a product?

    Ask support to confirm eligibility and instructions before sending anything back. Conditions for configured or project products are set in the quotation.

    No matching question. Write to us instead.

    Contact support

    1. Pre-sales

      Selection, specifications, interface checks, samples and POC.

    2. Orders

      Quotations, order confirmation, delivery terms, logistics and documents.

    3. After delivery

      Installation, drivers and software, fault reports, warranty and after-sales.

    This site has no live order tracking. Your confirmation email or quotation thread is the reference.